GrabMerchant App: A Powerful Tool for Delivery and Cashless Payment
How to Download and Use the GrabMerchant App
If you are running a business that sells food, groceries, or other products, you might be looking for a way to reach more customers and grow your sales online. One of the best ways to do that is by using the GrabMerchant app, a mobile app that allows you to partner with Grab, Southeast Asia's leading super app.
The GrabMerchant app is designed to help you manage your online business more efficiently and effectively. It offers you delivery and cashless payment options, as well as tools to manage your orders, sales, insights, storefront, payments, employees, and more. It also provides you with learning resources to help you improve your performance and grow your business.
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In this article, we will show you how to download and use the GrabMerchant app for your business. We will also explain the benefits of using the app and answer some frequently asked questions. Let's get started!
Benefits of Using the GrabMerchant App
There are many reasons why you should use the GrabMerchant app for your business. Here are some of them:
Expand your business with delivery and cashless payment options
By using the GrabMerchant app, you can access millions of consumers who use Grab for their daily needs. You can offer them delivery services through GrabFood or GrabMart, depending on what you sell. You can also enable cashless payments through GrabPay, which is fast, safe, and convenient for both you and your customers.
Manage your orders, sales, and insights easily
The GrabMerchant app allows you to check and track all the orders coming into your store from your device. You can accept, reject, or modify orders in real time, as well as handle customer feedback and ratings. You can also view your sales performance and get insights on how to improve your business.
Learn and grow with GrabAcademy
Running a successful online business is not easy, but you don't have to do it alone. The GrabMerchant app provides you with access to GrabAcademy, an online learning platform that offers courses on topics such as marketing, operations, customer service, finance, and more. You can learn from experts and other merchants who have succeeded in their fields.
How to Sign Up as a Grab Merchant-Partner
If you want to use the GrabMerchant app for your business, you need to sign up as a Grab merchant-partner first. Here are the steps:
Step 1: Sign up your business with the Grab sales team
You need to register your business with the Grab sales team before you can use the app. Depending on what you sell, you can sign up for either GrabFood or GrabMart (or both). You can also sign up for GrabPay if you want to accept cashless payments.
To sign up for GrabFood or GrabMart, visit [ this link] and fill out the form with your business details. You will need to provide your business name, address, contact number, email, and bank account information. You will also need to upload a copy of your business license and other documents as required by your local regulations.
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To sign up for GrabPay, visit [this link] and fill out the form with your personal and business details. You will need to provide your name, identification number, contact number, email, and bank account information. You will also need to upload a copy of your identification card and other documents as required by your local regulations.
Once you submit your application, the Grab sales team will review it and contact you within a few days to confirm your registration and activation.
Step 2: Download the GrabMerchant app and log in
After you have registered your business with the Grab sales team, you can download the GrabMerchant app from the [Google Play Store] or the [App Store]. The app is free and compatible with most Android and iOS devices.
Once you have downloaded the app, you can log in with your registered phone number and password. You will then be able to access all the features and functions of the app.
How to Manage Your Storefront on the GrabMerchant App
One of the most important aspects of running an online business is creating an attractive and user-friendly storefront. The GrabMerchant app allows you to do that easily and conveniently. Here are some tips on how to manage your storefront on the app:
Create, upload, and update your menu or catalogue
The first thing you need to do is to create a menu or catalogue for your products. You can do this on the app by tapping on the "Menu" or "Catalogue" tab and then tapping on the "+" button. You can then add the name, description, price, image, and category of each product. You can also add variants, modifiers, or add-ons if applicable.
You can also upload your menu or catalogue from a CSV file if you have one. You can do this by tapping on the "Upload" button on the top right corner of the screen and then selecting the file from your device. The app will then automatically import your products into the app.
You can update your menu or catalogue anytime by tapping on the "Edit" button next to each product. You can change any information or delete any product as needed. You can also enable or disable products depending on their availability.
Offer discounts and advertise to attract more customers
Another way to boost your sales is to offer discounts and advertise your products to potential customers. The GrabMerchant app allows you to do that easily and effectively. Here are some ways to do that:
- Offer discounts: You can offer discounts to your customers by creating vouchers or promo codes on the app. You can set the amount, percentage, validity, and usage limit of each voucher or promo code. You can also choose which products or categories are eligible for the discount. You can then share the vouchers or promo codes with your customers through social media, SMS, email, or other channels. - Advertise: You can advertise your products to millions of Grab users by joining GrabAds campaigns on the app. You can choose from different types of ads, such as banners, tiles, push notifications, or sponsored listings. You can also set your budget, target audience, duration, and frequency of each ad campaign. You can then monitor the performance and results of each ad campaign on the app. How to Manage Your Orders on the GrabMerchant App
The GrabMerchant app allows you to manage all your orders from one place. You can accept, reject, track, and complete orders in real time. You can also handle customer feedback and ratings. Here are some tips on how to manage your orders on the app:
Accept, reject, and track orders in real time
Whenever a customer places an order from your store through GrabFood or GrabMart, you will receive a notification on the app. You can then accept or reject the order within a few minutes. If you accept the order, you will need to prepare it as soon as possible and mark it as ready for pickup when it is done.
The app will then assign a delivery partner to pick up and deliver the order to the customer. You can track the status and location of each order on the app. You can also contact the delivery partner or the customer if needed.
If you reject an order, you will need to provide a reason for doing so. The app will then notify the customer and offer them an alternative option or a refund.
Handle customer feedback and ratings
After the order is delivered, the customer